Refund Policy

Thank you for shopping at Candle Corner!

Because our products are digital downloads (e-books) delivered immediately after purchase, please read our return and refund policy carefully before making a purchase.

1. Digital Products Policy (E-Books)

Due to the instant nature of digital downloads, all sales of e-books and digital guides are final. Once a purchase is completed and the digital content is delivered or downloaded, we cannot offer refunds, returns, or exchanges.

Unlike physical products, digital files cannot be "returned" once accessed.

2. Exceptions & Issues

We want you to have the best experience with your purchase. We will gladly issue a replacement or assist you if you encounter any of the following issues:

• Corrupted or Broken Files: If you are unable to open, download, or view your e-book file.
• Incorrect File Sent: If you received a different digital guide than the one you purchased.
• Duplicate Purchases: If you accidentally purchased the exact same e-book twice in a single transaction, we will refund the duplicate charge upon verification.

3. How to Get Help

If you experience any technical issues with your order or duplicate billing, please contact us immediately with your order number and proof of purchase:

Our support team will inspect the issue and send you a new working download link or process a duplicate refund within 24 to 48 hours.

4. Chargebacks & Disputes

If you have any trouble accessing your e-book, please reach out to us at candle1@outlook.fr before opening a chargeback or payment dispute. We are always happy to help resolve download links or send fresh files directly to your inbox!